Returns, Refunds & Revisions
We want you to be happy with every order. Here’s exactly how returns, refunds and design revisions work at Nashonuma — clear terms, no surprises.
Ready-made stock items
Unused ready-made products (our in-stock eco essentials and non-printed packaging) can be returned within 7 days of delivery, provided they are in their original condition and packaging, unused and re-sellable.
- Return shipping for a change of mind is arranged and paid by the customer.
- Once we receive and inspect the returned items, we’ll process your refund or exchange.
Custom-printed & made-to-order packaging
Custom-printed boxes, bags, pouches and any items produced to your specification are made to order. Because they’re unique to your brand, they can’t be returned or refunded for a change of mind — the same standard you’ll find across the custom-packaging industry.
They are, of course, fully covered if something is wrong on our side (see below). To make sure you’re happy before we print, every custom order goes through our revision process.
Design proofs & revisions
For every custom order we share a digital proof — a 2D dieline plus a 3D mockup — before anything goes to print.
- Review your proof and request changes to artwork, sizing or layout. We’ll revise and re-send until it’s right.
- Once you approve the final proof and production begins, the design is locked and can’t be changed.
- Slight variation in printed colour versus your on-screen proof is normal and not considered a defect.
Damaged, defective or wrong items
If your order arrives damaged, defective, or isn’t what you ordered, we’ll put it right at no cost to you.
- Please contact us within 48 hours of delivery with clear photos of the item and its outer packaging.
- Once verified, we’ll arrange a free replacement or reprint, or a refund — your choice.
- You won’t pay return shipping when the fault is ours.
Receiving your refund
Approved refunds are processed within 3–5 working days and returned by the same method you paid.
- Cash on Delivery orders are refunded by direct bank transfer.
- Bank transfers can take a further few working days to appear in your account, depending on your bank.
How to start a return or claim
Message us on WhatsApp, email or call — please keep your order number handy. For physical returns, send items to:
Nashonuma, 3rd Floor, Regus Center, The Enterprise Building, Lahore, Pakistan.
Have a question about a return?
Our team is happy to help you sort it out quickly.